Privacy Policy

Dodo Global Limited ("Company", "we", "us", or "our") is dedicated to protecting your privacy and ensuring the responsible use of your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform "Moist" and our website atwww.moist.gg("Site") (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of your information in line with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Company Information:

• Legal Name: Dodo Global Limited
• Company Number: 13928870
• Registered Office:
  128 City Road,
  London, EC1V 2NX
  United Kingdom
• Email: hi@moist.gg

We collect different types of information to operate our Services, including:

2.a. Personal Information You Provide

• Registration Information: When you create an account, we collect personal identifiers, including your name, email address, and phone number. Verification for business users requires information about authorized signatories, employees, and additional representatives as part of Know Your Business (“KYB”) and Know Your Customer (“KYC”) processes.
• KYC/AML Verification Information: For legal compliance, we collect additional personal data through KYC and Anti-Money Laundering (AML) procedures, such as government-issued identification, date of birth, nationality, and residential address.
• Payment Information: We collect credit card details, including billing address, through our secure payment processor, Stripe, and bank information to facilitate fund transfers and payments.
• Transaction Information: Information regarding transactions conducted on our platform, including details on digital rewards and associated payment history.

2.b. Usage Information

• Technical Information: We collect device data and user interactions with the Services, including IP address, browser type, operating system, and mobile network information.
• Cookies and Similar Technologies: To enhance user experience, we use cookies and tracking technologies that capture activity on our Services.

We use the information we collect to provide, enhance, and secure our services, specifically for:

3.a. Providing and Improving the Services

• To establish and manage your account, including eligibility verification for businesses and authorized signatories.
• To process transactions using Stripe for credit card payments and secure bank transfer information for funding purposes.
• To offer customer support and address inquiries effectively.

3.b. Compliance and Legal Obligations

• To perform KYC/AML and KYB verifications for business compliance.
• To monitor transactions to prevent fraud, money laundering, and other illegal activities.
• To adhere to legal requirements, regulations, and formal requests.

3.c. Communication

• To send updates, notifications, and essential administrative messages.
• To inform you of any changes to our Services and share important updates.

3.d. Analytics and Personalization

• To analyze how users interact with Moist for better service optimization.
• To personalize your experience and continuously enhance our offerings.

3.e. Marketing and Promotions

• To share relevant features, updates, and promotions, in accordance with your communication preferences.

We may share your information in specific instances, detailed below:

4.a. Service Providers

We work with third-party providers who support our operations by:

• Identity Verification: Partnering with KYCAid for KYC/AML and KYB verifications.
• Authentication Services: Utilizing Clerk for secure account setup and access.
• Payment Processing and Support: Stripe for handling credit card payments and transaction security.

4.b. Legal Compliance

We may disclose your information to legal authorities or other third parties in the following cases:

• When required by law, legal subpoena, or other formal processes.
• If we believe it is essential to comply with legal obligations, protect our rights, ensure your safety, or the safety of others.

4.c. Business Transfers

In the case of a merger, acquisition, reorganization, or sale of part or all of our assets, your information may be transferred as part of the transaction.

4.d. With Your Consent

We may share your information for other purposes as disclosed at the time of collection or with your explicit consent.

We retain business and personal information as necessary to fulfill the purposes for which it was collected, which includes:

• Providing our services for global reward distribution.
• Complying with legal, accounting, or regulatory obligations, including KYC/KYB compliance.
• For compliance and auditing, we may retain data for up to five (5) years after account closure.

We implement stringent technical and organizational measures to protect your business and personal information against unauthorized access, alteration, disclosure, or destruction. While we prioritize securing your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials, including any KYC or KYB details.

Payment information is processed securely through Stripe and our bank partners, ensuring your credit card and bank details are safeguarded.

As a registered business or authorized user, you may have specific rights regarding your information under data protection laws, including:

7.a. Access and Correction

• You can request access to the information we hold about you or your business.
• You can request corrections or updates to inaccurate or incomplete information, especially KYC/KYB-related data.

7.b. Deletion

• You can request deletion of your information, subject to compliance and regulatory requirements.

7.c. Objection and Restriction

• You may object to or request restrictions on processing your information in certain cases, especially related to KYC/KYB.

7.d. Withdrawal of Consent

• Where applicable, you have the right to withdraw consent for data processing at any time.

To exercise your rights, please contact us at hi@moist.gg. We may require verification of your identity or business credentials to proceed with your request.

8.a. What Are Cookies?

Cookies are small data files stored on your device that help us recognize you and enhance your experience on Moist.

8.b. Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of our Services, such as facilitating secure login and account management.
• Analytics Cookies: Help us understand how users interact with Moist’s features, enabling us to improve and optimize our Services.
• Functionality Cookies: Allow us to recognize you when you return to Moist and personalize content based on your preferences.

8.c. Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of Moist's Services.

Our Services are strictly intended for businesses, and therefore not designed for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware of any accidental collection of personal information from minors, we will take action to delete it from our systems.

Moist operates internationally, with servers in various regions, including India and the United Kingdom. By using our Services, you agree to the transfer and processing of your information in compliance with applicable laws to ensure the security and protection of your data in the jurisdictions in which it is processed.

Moist may contain links to third-party services, such as our partners Stripe, Clerk, and KYCAid, who assist with secure payments and identity verification. This Privacy Policy does not cover third-party policies; we recommend reviewing their privacy terms before sharing personal data with them.

We may update this Privacy Policy periodically. When significant changes are made, we will notify you by:

• Posting the updated Privacy Policy on our Site and App.
• Updating the "Effective Date" at the top of this Privacy Policy.
• Notifying you via email or through the Services.

Continued use of our Services after changes are effective indicates acceptance of the updated Privacy Policy.

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: hi@moist.gg
• Registered Address:
  Dodo Global Limited
  128 City Road
  London, EC1V 2NX
  United Kingdom

In line with applicable regulations, the Grievance Officer's contact information is as follows:

• Name: Ashfaq Mehmood
• Email: hi@moist.gg
• Address:
  Dodo Global Limited
  128 City Road
  London, EC1V 2NX
  United Kingdom

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. Additionally, your use of our Services signifies your agreement to comply with KYC/KYB requirements where applicable.

• Accuracy of Information: You are responsible for ensuring that all information provided to us, including KYC and KYB details, is accurate, complete, and up-to-date.
• Security Measures: You are responsible for safeguarding your account credentials and for all activities that occur under your account.
• Funding and Payments: Payment information, including credit card and bank details, is securely processed by our payment provider, Stripe. Any changes to funding information must be immediately communicated.
• Third-Party Authorizations: If you need to alter or revoke authorization granted to a third party, please notify us in writing via official communication channels.

In the event of a data breach affecting your personal or business information, we will:

• Promptly notify you in accordance with applicable laws.
• Take necessary steps to mitigate potential harm.

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts located in London, United Kingdom.